Success : Antecedents of End - User Satisfaction with ERP Autoria : Luís

The main aim of the present study was to identify the antecedents of end-user satisfaction with Enterprise Resource Planning (ERP), in the context of a retail South American bank. Information system (IS) success theory was used in a strict sense for enduser computing satisfaction (EUCS) assessment through quantitative data, when descriptive analysis was applied, while in a broad sense with content analysis of qualitative data. As a secondary objective, the measurement and structural model of EUCS were assessed with confirmatory factor analysis, under structural equation modeling technique. The results confirmed the pertinence of applying the EUCS model in the context of ERP solutions, the need of continuing the evaluation of this model, and that other categories and their respective dimensions must be considered as antecedents to IS end-user satisfaction, like system quality and knowledge quality, besides the traditional system and information quality.